Terms of Service · effective September 2026
Plain-English terms. By subscribing you agree to them.
SWOL Media Group, Inc. ("SWOL") manages the social media pages you designate (Facebook, Instagram and, on Growth and Signature, LinkedIn) at the plan level you purchase: creating and scheduling posts, editing photos and video you supply into short-form content, keeping page information current, and responding to comments and messages. Plan contents are described on the pricing page.
We do not guarantee follower counts, reach, engagement, inquiries, admissions, hires or revenue. Platforms change their rules and algorithms without notice; we adapt but cannot control them. We do not buy followers, likes or engagement.
You grant SWOL partner or admin access to your pages through each platform's own tools (Meta Business partner access; LinkedIn page admin). We never ask for your passwords. You remain the owner of every page and may remove our access at any time. Service begins when access is granted; if access cannot be granted within 14 days, billing is paused until it is.
You own everything you send us and grant SWOL a license to edit and publish it on your pages for the duration of the service. You confirm that any resident, patient, family member or employee appearing in material you send has given the consent your facility requires (including photo/media releases), and that nothing you send contains protected health information. We never state or imply anyone's diagnosis, condition or care in any post or reply, and we never confirm in public that any individual is a resident.
Unless you choose approval mode at onboarding, you authorize us to publish on your behalf in the voice you selected. Anything sensitive (a complaint, an incident, a death, legal or regulatory matters) is never answered publicly without your direction. You can switch to approval mode at any time, and we remove any post on request.
Plans are billed monthly per facility in advance through Stripe. Cancel any time from your billing portal; service continues through the end of the paid period. No refunds for partial months. Every quarter you receive a written report; Growth and Signature include a quarterly meeting. We may adjust prices with 30 days' notice, applied at your next renewal.
Quantity at checkout must equal the number of facilities we manage. We may adjust billing to match the facilities actually connected.
If a platform restricts or suspends a page for reasons outside our control, we assist with appeals but are not liable for the restriction or its effects.
Our total liability for any claim is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential damages, lost revenue, or third-party content.
SWOL Media Group, Inc. · Skokie, IL · support@swolmg.com · 773-655-1878.
These terms are a starting point prepared without legal review; have an attorney confirm them for your state.